Limited Lifetime Guarantee

AT REDUCE WE STRIVE TO DEVELOP HIGH QUALITY
DRINKWARE THAT IS ENGINEERED TO LAST A LIFETIME. 
WE STAND BEHIND OUR CRAFTMANSHIP AND OFFER
A LIMITED LIFETIME GUARANTEE.

If you feel that your product hasn’t performed up to your expectations,
please see below what is covered in our warranty.

 

WHATS COVERED:

  • Craftmanship
  • Material Defects
  • Loss of Vacuum Insulation

WHATS NOT COVERED:

  • Normal wear & tear, dents, punctures, scratches, chipped paint,
    fading of paint.
  • Extreme or improper use of product
  • Damage to product and accessories caused by improper
    cleaning, disassembling or post purchase modifications.
  • Mold on silicone seals and gaskets caused by improper cleaning and/or drying.
  • Accidental damage caused by product owner.
  • Discontinued Products

To submit a warranty claim please CLICK HERE. Please allow 7-10 business days for your warranty to be processed. 

Product images must be provided before warranty issues will be addressed. If you are having an insulation or rust issue we may request for you to send a product video demonstrating the problem you are experiencing or for you to mail your product in for further evaluation. If requested to mail your product in, we will provide you with a shipping label for your return.

Please note that we will replace your product with the same color and size product if available. If the item or color is no longer available, we will replace with one of close comparison of equal or greater value.

Our lifetime guarantee covers products purchased in the US. If you purchased your Reduce product outside of the US, please check with the original place of purchase for possible replacement. 

 

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